Take your first or next step in IT and develop into an independent ICT professional. Gain practical experience across different customer environments while working daily with Microsoft 365, workstations and networks.
About the organisation
You join an IT services provider in the Aalsmeer region that supports organisations with their daily ICT environments, including workstations, Microsoft 365, networks, monitoring and technical administration.
The team is small and engaged, with short communication lines. Experienced colleagues support your development as you gradually take on more independent work. Personal contact, service and technical quality are central.
About the role
As a Junior ICT Support Engineer, you are one of the first contacts for users with IT questions. You help resolve incidents, process tickets and support colleagues with technical tasks.
You do not need to know everything yet: a sound technical foundation, willingness to learn and responsibility matter most. As you gain experience, you become more independent and can develop towards roles such as Medior/Senior ICT Support Engineer or System Engineer.
What you will do
- Support users with everyday ICT questions.
- Record, process and follow up tickets.
- Monitor the support mailbox and open requests.
- Check and follow up monitoring alerts.
- Help resolve technical incidents.
- Work with Microsoft 365, workstations and networks.
- Install and configure systems and workstations.
- Support work at customer sites.
- Contribute to technical projects and internal improvements.
- Maintain and improve technical documentation.
- Develop your technical skills alongside experienced colleagues.
What you bring
- A completed Dutch MBO level 4 ICT qualification.
- Basic knowledge of Microsoft 365, workstations and networks.
- A customer-focused approach and enjoyment of helping users.
- A willingness to learn and ability to pick up new technologies.
- Accurate, structured working habits.
- Initiative and responsibility for your work.
- Good Dutch and English language skills.
- A category B driving licence, or progress towards obtaining one.
- Preferably residence in the Aalsmeer region.